Influencing Techniques and Performance Review
Feedback is the communication given to a person about a behavior that has a positive or negative effect, aimed at reinforcing or changing that behavior.
Modül İçeriği:
- Delta Method in Influencing Techniques
- The Concept of Feedback
- Sources of Feedback
- Employees’ Expectations from Managers
- Proper Feedback Template
- Examples of Effective Feedback
- Good and Bad Feedback with Examples
- Performance Review Methods
- Purpose and Importance of the Performance Management System
- Benefits of the Performance Management System
- Common Mistakes in Performance Reviews: Halo Effect, Leniency/Severity Bias, Recency Effect, Contrast Errors, Personal Biases, Positional Influence, Attribution Errors
- Important Considerations in the Performance Evaluation Process
- The 7 Habits of Highly Effective People
Module Learning Outcomes for Participants:
At the end of the training, participants will be able to:
- Gain knowledge about the Delta Method, an influencing technique.
- Facilitate individual performance improvement and achievement of set goals.
- Develop approaches to increase employee motivation.
- Eliminate personalization and faulty assumptions.
- Conduct accurate and effective performance reviews.
- Use the Delta Method in work relationships and when giving feedback.
- Make better use of the team’s capacity.
Who Should Attend?
Operational/production managers, engineering managers, quality managers, senior supervisors, engineers, and technicians — basically operational decision-makers.