This two-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge
and experience gained from the DISCOVER EXCELLENCE workshop, and focuses on the Systems and Tools
diamonds in the Shingo Model. It begins by explaining that all work in an organization is the outcome of a system.
Systems must be designed to create a specific end objective; otherwise, they evolve on their own. Systems drive
the behavior of people, and variation in behavior leads to variation in results. Organizational excellence requires
well-designed systems to drive ideal behaviors that are required to produce sustainable results.
In this workshop, you will:
- Discover the three types of essential systems.
- Explore the five required communication tools for each system.
- Learn how to create and use system maps.
- Understand system standard work and how it drives improvement.